![]() On the rare occasion a manufacturing fault may occur. We recommend keeping proof of postage as we do not take responsibility for items lost in transit. Please note that change of mind returns via post are at the customer's cost. To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. ![]() Our Rewards members enjoy extended returns of up to 30 days from the date of purchase. Items must be shipped to us within 14 days of the date your delivery has been received, be in original condition and packaging and include the original invoice. If there is no store near you, you can return your order via post. Visit our Store Locator to find a store near you. We do hope this answers your enquiry, we appreciate your understanding and hope you stay safe. We are happy to extend your in-store returns/exchange period due to these circumstances, you will have 7 days to process an exchange or return in-store once your local store has reopened and when it is safe to do so. We understand due to the current lockdown and restrictions in your state this means you may not be able to physically visit us in-store. ![]() In-store returns are processed immediately. Presentation of Invoice is required to process a return. Items must be in original condition and packaging. ![]() Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received. ![]()
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